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The newly introduced MyRichmond app will allow users to quickly and securely access a range of city programs from their devices anywhere at anytime.
Photo courtesy City of Richmond
City of Richmond launches MyRichmond - new mobile service app
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The City of Richmond has launched a new app that will allow residents quick and secure access to a range of city programs and services from their mobile devices.
The MyRichmond app is now available for iOS and Android devices and is a significantly improved replacement to the RichmondBC app. Among the tasks users will be able to access quickly via their mobile devices are:
- viewing and paying property taxes and utilities
- viewing and renewing dog licenses
- registering for various programs and classes at city community centres and facilities
- applying for, viewing, and managing business licenses
- viewing personalized waste collection schedules
- submitting service requests to city departments
“Finding more ways to easily connect residents and businesses with the city is important,” said Mayor Malcolm Brodie. “The new MyRichmond app offers people the ability to conduct business, deal with taxes and other payments, and connect with the city on their mobile device from anywhere at anytime. We encourage residents and business operators to download and sign up for the app so they can benefit directly from its many features.”
MyRichmond includes enhancements that capitalize on capabilities available on most Android and iOS devices if users choose to do so. Examples include:
- enabling push notifications to alert the user of events, deadlines, and other items of interest
- a digital version of your Active Pass (membership card) to access programs and services at city community centres and recreation facilities
- the use of device biometrics (such as Apple Face ID) for users to securely access their account
- GPS location and native device map functions to provide directions to city facilities
- being able to upload photographs either from the camera or library when submitting service requests.
The app was developed using public feedback received on the LetsTalkRichmond.ca platform, and in collaboration with various city departments and other stakeholders. People can now download the new MyRichmond app from the Apple App store and Google Play store, or continue to access the desktop version via the new refreshed city website. Anyone using earlier versions of the RichmondBC app are asked to remove it from their devices as it will be removed from future distribution on both Apple App store and Google Play store.
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