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Vinh Lam is a technical support specialist with the Richmond Public Library.
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Lam part of library’s ‘IT’ team
By Don Fennell
Published 12:12 PST, Fri December 10, 2021
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In the world of information and technology, Vinh Lam stands tall.
As a technical support specialist for the Richmond Public Library, Lam serves as an important cog in the library’s ongoing efforts to stay on top—if not ahead—of the rapidly changing way information is gathered, distributed and absorbed.
How would you describe your role at the library?
“With the ever-present use of computer technology in every aspect of the library, I’d like to think of Information Technology’s (IT) role in general, and my role to be specific, to be a vital and integral part of our library’s daily operation, communication, process improvement, resource planning, customer relationship, and environmental stewardship.”
How did you come to find yourself in this role?
“The interwoven nature of customer service and technology in IT was what attracted me to this role and continues to this day.”
What do you like the most about what you do?
“Enabling the library’s staff and processes with technologies that, in turn, effectively support the community.”
How do you feel that you and your role most benefit the community?
“My role, and that of IT in general, benefits the community in many ways. To name a few:
• Improve the quality and range of library services that are available for the public
• Ensure our technology is efficient and easy to use, to support customers in accessing up-to-date and unlimited information from different sources
• Increase the knowledge and experience of library customers
• Improve communication between staff and the public.
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