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Our city Richmond

By Florence Gordon

Published 10:57 PDT, Fri September 29, 2023

Good to know

Who to Call in an Emergency—Dial 9-1-1

Dial 9-1-1 in an emergency situation when you require the immediate assistance of the police, the fire department or an ambulance. For more information on calling 911, visit: the Richmond Fire-Rescue website at or when to call police

For other urgent matters such as serious water and sewer problems, road obstructions, traffic signal malfunctions, downed trees, icy roads or other problems of this nature, please call the 
24 hour City Emergency Line at 604-270-8721.

Richmond RCMP—604-278-1212

For All NON-Emergency Incidents

Main RCMP Detachment, 11411 No. 5 Road

Richmond Fire-Rescue—604-278-5131

NON-Emergency Inquiries

Reporting child abuse—1-800-663-9122

After hours call 604-660-4927

Anyone who has reason to believe that a child has been or is suspected to have been abused of neglected, or is in need of protection has a legal duty to report it to the Ministry of Children and Family Development.  

Discarded needles—604-270-8721

If a needle is found in a public space, please call the city’s Public Works Department with as much information as possible as to where the needles are and where city staff should look. This is a 24-hour service and staff treat discarded needles in public spaces as a priority. 

REMINDER: do not touch or pick up discarded needles. 

City of Richmond—604-276-4000 

Public Works 24 Hour Call Centre at 604-270-8721 to report:

Potholes, cracks, and other problems with street surfaces, sidewalks, and curbs

Missing or damaged signs on city property

Missing, damaged or blocked traffic signs

Watermain leaks or water quality (dirty water)

Burned out street lights or damaged light poles


Call 604-247-4616 for traffic signal problems.

Call 604-204-8707 to report traffic safety and parking-related matters

Animal protection services


Phone: 604-709-4668

Community Bylaws—604-276-4345

Property use violations

Boulevard maintenance issues

Signs placed on city property


To report parking violations or to inquire about parking tickets.  

Emergency programs—604-233-3333

Staff work with the community to increase Richmond’s level of preparedness in the event of a major emergency.
For more information at

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