Photo courtesy City of Richmond
Our city Richmond
Published 10:57 PDT, Fri September 29, 2023
Good to know
Who to Call in an Emergency—Dial 9-1-1
Dial 9-1-1 in an emergency situation when you require the immediate assistance of the police, the fire department or an ambulance. For more information on calling 911, visit: the Richmond Fire-Rescue website at
firerescue.richmond.ca/ or when to call police infocentre.richmond.ca/app/answers/detail/a_id/105
For other urgent matters such as serious water and sewer problems, road obstructions, traffic signal malfunctions, downed trees, icy roads or other problems of this nature, please call the
24 hour City Emergency Line at 604-270-8721.
For All NON-Emergency Incidents
Main RCMP Detachment, 11411 No. 5 Road
Reporting child abuse—1-800-663-9122
After hours call 604-660-4927
Anyone who has reason to believe that a child has been or is suspected to have been abused of neglected, or is in need of protection has a legal duty to report it to the Ministry of Children and Family Development.
If a needle is found in a public space, please call the city’s Public Works Department with as much information as possible as to where the needles are and where city staff should look. This is a 24-hour service and staff treat discarded needles in public spaces as a priority.
REMINDER: do not touch or pick up discarded needles.
City of Richmond—604-276-4000
Public Works 24 Hour Call Centre at 604-270-8721 to report:
Potholes, cracks, and other problems with street surfaces, sidewalks, and curbs
Missing or damaged signs on city property
Missing, damaged or blocked traffic signs
Watermain leaks or water quality (dirty water)
Burned out street lights or damaged light poles
Call 604-247-4616 for traffic signal problems.
Call 604-204-8707 to report traffic safety and parking-related matters
Animal protection services
Property use violations
Boulevard maintenance issues
Signs placed on city property
To report parking violations or to inquire about parking tickets.
Staff work with the community to increase Richmond’s level of preparedness in the event of a major emergency.
For more information at richmond.ca.