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Vancouver International Airport is introducing a new Guest Experience team.
Photo by Hannah Scott
Airport welcomes new Guest Experience team
Published 2:31 PDT, Mon April 18, 2022
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A new Guest Experience team is welcoming passengers at Vancouver International Airport.
Members of the team are directly employed by Vancouver Airport Authority. To find and assemble the team, the airport authority hosted open houses, promoted job posts on its social media channels, and held hundreds of interviews. Bringing these important positions under the airport authority creates good union jobs with compensation that surpasses living wage, as well as opportunities for learning and career progression at the airport (YVR).
“We are thrilled to launch our new Guest Experience program at YVR, and welcome more than 80 new team members to our airport authority workforce,” said Tamara Vrooman, president and chief executive officer at Vancouver Airport Authority. “Our new Guest Experience representatives and supervisors speak a combined 30 languages and have benefitted from daily cultural learning from Musqueam as part of onboarding. We know that they will deliver an exceptional experience for our passengers and visitors from around the world while reflecting the Musqueam-YVR Sustainability and Friendship Agreement.”
A key element of the airport’s reimagined passenger journey is embedding the authentic Musqueam Welcome and integration of the culture in its customer service approach. The new YVR Guest Services program will also continue the established culture of universal access and inclusion for everyone who visits the airport, ensuring people with disabilities, their friends and families can travel or visit YVR without barriers.
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