Business

Airport wins another award

By Richmond Sentinel

Published 10:46 PDT, Thu August 12, 2021

Last Updated: 11:22 PDT, Mon August 30, 2021

Named Best Airport in North America for the 12th consecutive year

Vancouver International Airport has added to its list of accolades, winning the Skytrax Best Airport in North America award for the 12th consecutive year.

The airport has also received Skytrax’s COVID-19 Airport Excellence award, which recognizes airports selected by passengers for their health, hygiene and safety protocols. It is the only Canadian airport to receive this award.

"It’s an honour for (the airport) to be recognized as the best airport in North America for 12 years in a row. To also be recognized in the new award category of COVID-19 Airport Excellence, as one of the cleanest, safest and healthiest airports in the world, is a true testament to the expertise, hard work and dedication of our entire airport community,” said Vancouver Airport Authority president and chief executive officer Tamara Vrooman. “Thank you to everyone who has contributed—from quickly implementing the ever-changing travel measures to operating the airport safely and with the highest levels of service delivery in our industry, this is something we can all be proud of.”

More than 21.65 million passengers voluntarily vote on the Skytrax awards, making it the largest annual global airport customer satisfaction survey. It measures 39 elements in the airport travel experience including check-in, security, comfort, efficiency, signage, guest service, transportation, passenger amenities and friendliness.

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