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Our City Richmond
Published 10:39 PDT, Fri August 29, 2025
Good to know
City of Richmond online portal receives major award
The City of Richmond’s online portal MyRichmond, which incorporates MyBusiness and MyPermit, has received a prestigious CIO Awards Canada honour for customer service and technology excellence.
CIO Awards Canada celebrate excellence in IT innovation, honouring Canadian organizations and teams that leverage technology to drive success. These prestigious technology awards, presented by International Data Corporation (IDC), recognize initiatives that create a competitive edge, enhance business processes, fuel growth, and strengthen customer relationships.
“This award demonstrates the city’s commitment to customer service and the use of technology to help businesses of all sizes have a more positive and efficient experience,” said Mayor Malcolm Brodie. “Through MyBusiness and MyPermit, developers, contractors, businesses and home owners can apply for permits and licences quickly and easily anytime and from anywhere safely and securely.”
Among the features recognized by CIO Awards Canada is the city’s implementation of Passkey security for users, ensuring an added layer of online protection and ease of use. Since their implementation in 2022 (MyBusiness) and 2023 (MyPermit), thousands of license activations and renewals, as well as various permits, have been issued through the system.
The services, accessible using the city’s MyRichmond platform, also received the Canadian Federation of Independent Business (CFIB) Golden Scissors Award in 2024 for their impact in reducing red tape.
The award was announced by IDC Canada earlier today and will be officially presented at the organization’s annual Summit in Toronto later this year.
For information on the City of Richmond’s MyBusiness and MyPermit, visit richmond.ca/business-development/permits.htm
Three ways to register for 100’s of Senior programs: health, food, music, art, dance and more
Pick up your guide at your neighbourhood community centre or on line richmond.ca
Phone
604-276-4300
Phone and press “2” for customer agent
Monday to Friday 8 a.m. to 5 p.m.
Online
richmond.ca/register
Register online anytime
24 hours a day, 7 days a week
In-person
Drop-in and register at any community facility
You will need:
Your online registration account, go to: richmond.ca/reghelp
Program ID 8 digit number under program description selected.
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